Origin of Shipment: All Sanupack orders are shipped from Latvia.
Processing Time: We process and dispatch orders within 1-3 business days.
Shipping Options: Shipping options, including the provider and estimated delivery times, are available at checkout. Choose the one that best suits your needs.
Customs and Duties: While Sanupack is not responsible for any local customs charges, due to the small value of our orders, customers typically do not incur these fees.
Return Policy:
Satisfaction Guarantee: If you’re not completely satisfied with your Sanupack purchase, we’re here to help.
Return Window: Returns are accepted within 14 days.
Condition of Returned Items: Products must be returned unused, in their original packaging, and in the same condition that you received them.
Refund Process: Once your return is received and inspected, we will send you a notification of receipt. If your return is approved, then your refund will be processed to your original method of payment.
Exchanges: In case of a defective or damaged product, we will replace the item. Please contact us for further instructions.
For any more information or assistance with your order, please do not hesitate to contact our customer service team at support@sanupack.com.
